The legislative power has modulated the effects of the massive breakdown in consumer relations in the tourism and culture sectors caused by the Coronavirus pandemic. It was necessary to interfere in consumer relations in order to safeguard collective rights and prevent further damage. Law 14.046 of August 24, 2020 was published in the Federal Official Gazette, which provides for the postponement and cancellation of reservations and events in the tourism and culture sectors, as a result of the state of public calamity recognized due to the COVID-19 pandemic. Extremely important for the tourism and events sectors, this legal provision balances the relationship with consumers, establishing deadlines and rules to enable companies to fulfill what they have contracted and have time to recover their financial strength. The measure also provides comfort for the professionals controlled by these companies, who have found themselves on the verge of having to return amounts already received for work that could not be carried out. As soon as the state of calamity was declared, companies working in these areas received numerous requests from end consumers to cancel purchases and reservations. Certainly, the demand for immediate return and reimbursement would have led to the closure of many of these companies, causing greater damage to the community. According to Law 14.046/2020, service providers or companies operating in the areas of tourism and culture will not be obliged to reimburse the amounts paid by the consumer as long as they ensure, without any additional fee (I) the rebooking of services, reservations and events, available from the respective companies; (II) the availability of credit for use or reduction in the purchase of other services, reservations and events, available from the respective companies. The credit generated in favor of the consumer may be used within 12 months and the rebooking may be carried out within 18 months, both counting from the date of the end of the state of public calamity. If the company or provider does not make one of the above operations available to the consumer, they must reimburse the consumer within 12 months, also from the date of the end of the state of public calamity. The rules set out in the legislation will also apply to any refunds already received by cultural producers or artists, preventing these professionals who have already been affected by the shutdown from having to return the amounts they have already received immediately. The law covers not only events and bookings acquired before the state of calamity and which could not be held, but also those acquired during it and which had to be canceled for the same reason. With this provision, I estimate that 80% of cases will be dealt with properly. It will be up to the courts to deal with the most serious cases, as they have in fact already been called upon to do, especially in cases where even these measures were unable to sustain the company's survival during such a long period of paralysis.